Revolutionize In-Room Dining with Smooth Commerce’s Order To Room Solution
Offer your hotel guests a modern, seamless in-room dining experience with Smooth Commerce. Say goodbye to outdated PDF menus and phone calls—our digital ordering platform delivers convenience, speed, and personalized service directly to your guests’ devices.
Challenges We Solve
Outdated Ordering Methods (PDF Menus & Phone Calls):
Many hotels still rely on static PDF menus or phone-based ordering, which can lead to errors, slow service, and a less convenient guest experience.
Lack of Customization and Personalization:
With traditional ordering methods, it’s difficult to personalize the guest experience or offer dynamic, real-time updates on menu availability, special promotions, or dietary options.
Inefficient Order Tracking and Communication:
Phone-based orders often lack the efficiency of digital systems, leading to missed or delayed orders, and no clear way for guests to track their order status.
How We Deliver Results
Seamless Digital Order To Room Experience
Allow guests to order food, beverages, or services directly from their mobile devices or in-room tablets using Smooth Commerce’s intuitive platform. No more calling the front desk or reading through outdated PDF menus—guests can browse a live menu, customize their orders, and enjoy real-time updates on delivery status.
Real-Time Menu Management
Easily update your in-room dining menu through our platform. Whether you want to change the availability of dishes, add new seasonal items, or promote special offers, updates are made in real-time and instantly available to guests.
Personalized Guest Experience
Provide a personalized in-room dining experience. Whether they’re regular visitors or first-time guests, Smooth Commerce allows you to tailor offers and menu suggestions to enhance their stay.
Order Tracking & Notifications:
Guests can track the progress of their order directly through the app, reducing uncertainty about when their food or drinks will arrive. Notifications keep them updated at each step of the process, from order confirmation to delivery.
Upselling & Promotions
Take advantage of in-app upselling opportunities by offering guests the option to add appetizers, desserts, or drinks to their order before checkout. Promote special deals, discounts, or limited-time offers to increase average order value and improve guest satisfaction.
Contactless Payment Integration
Smooth Commerce’s platform integrates contactless payment options, providing guests with a fast and secure way to pay for their in-room orders. This adds an extra layer of convenience, enhancing their overall hotel experience.
The Results You Can Expect
Enhanced Guest Experience
By transitioning from phone orders and PDF menus to a digital platform, you offer guests a modern, user-friendly ordering experience that can be accessed directly from their devices, increasing convenience and satisfaction.
Increased Efficiency and Accuracy
Digital ordering reduces the chances of miscommunication and errors that often occur with phone-based orders. Orders are clear and accurate, and staff can fulfill them more efficiently.
Maximized Revenue Through Upselling
With the ability to promote additional items during the order process, you can drive higher average order values. Guests are more likely to add extras when prompted through a seamless digital experience.
Real-Time Flexibility for Menu Updates
Keep your menu fresh and up-to-date with real-time changes. Unlike static PDF menus, Smooth Commerce allows you to add or remove items instantly, manage availability, and highlight specials.
Reduced Staff Workload
By digitizing in-room dining, your staff spends less time managing phone orders and can focus on providing top-tier service. This leads to a more efficient use of resources while ensuring the guest’s experience is prioritized.
Data-Driven Insights
Track ordering trends, guest preferences, and peak ordering times to optimize your in-room dining offerings. Use these insights to make informed decisions about menu changes, promotions, and staffing.