Empower Your Restaurant with the Smooth Commerce Order Tablet
Experience seamless order management and enhance your restaurant operations with the Smooth Commerce Order Tablet. Efficiently manage new, in-progress, and future orders, ensuring a streamlined workflow and improved customer satisfaction.
Challenges We Solve
Manual Order Handling and Delays:
Managing orders manually can lead to delays, errors, and inefficient kitchen workflow, impacting customer satisfaction.
Lack of Centralized Order Management:
Without a unified system, managing orders from multiple sources can be chaotic, leading to fragmented order processing and slower service times.
Difficulty Managing Availability in Real-Time:
Adjusting product availability on-the-fly can be challenging, often resulting in customers ordering items that are out of stock.
How We Deliver Results
Centralized Order Management
The Order Tablet provides a single interface to manage all orders, whether they are from your app or web. Streamline the order process and keep track of new, in-progress, and completed orders in real-time.
New Order Alerts and Management
Receive immediate notifications for new orders and view detailed customer and order information, including special instructions, pick-up or delivery options, and pricing. Easily accept, reject, or delay orders directly from the tablet.
Future and Delayed Order Handling
Manage future orders effectively by automatically filtering them into a dedicated section. Future orders move to the New Orders tab 30 minutes before their scheduled pick-up time, ensuring timely preparation. Delay orders with ease if the kitchen requires extra time.
Product Availability Management
Update product availability in real-time with a simple toggle, ensuring customers are only able to order items that are currently available. Changes are updated instantly in the customer app, reducing the likelihood of order cancellations.
Integrated Scan-to-Pay and Scan-for-Loyalty
Use the tablet’s scan-to-pay feature to process payments directly through the app, linked to the customer’s selected in-app payment method. This seamless payment process also integrates with loyalty programs, allowing customers to earn rewards automatically.
Comprehensive Order History and Refunds
Access past orders with complete details, including products ordered and the order status. If needed, process refunds directly from the tablet, with instant customer notification and refund.
Printer Integration
Easily connect to your printer via Bluetooth, Ethernet, or Wi-Fi for printing receipts and order tickets. The tablet guides you through the setup process, ensuring quick and reliable printing for every order.
Adjust Store Operations
Control store-level operations directly from the tablet, including enabling or disabling order-ahead functionality. Update store information, such as address and phone number, ensuring your customers have the most accurate details.
The Results You Can Expect
Enhanced Order Accuracy and Speed
Real-time order management and clear order details help minimize preparation errors and reduce order completion times, leading to faster and more accurate service.
Improved Customer Experience
With instant notifications and efficient order handling, customers are informed promptly about their order status, whether it's being prepared, delayed, or ready for pick-up or delivery.
Simplified In-Store Payments and Loyalty
The scan-to-pay feature streamlines the in-store payment process, ensuring customers have a quick and convenient checkout experience, while also integrating loyalty rewards seamlessly.
Efficient Workflow Management
Prioritize and manage orders effectively with the ability to accept, delay, or reject orders based on kitchen capacity. Keep your workflow smooth and organized, ensuring optimal kitchen performance.
Real-Time Availability Updates
Avoid customer disappointment by managing product availability in real-time. Instantly update menu items' availability on the customer app, reducing the likelihood of ordering out-of-stock items.
Comprehensive Order History Access
Review order history and details at any time, providing insights into order trends and allowing for quick and easy refund processing directly from the tablet.