Enhance the Fan Experience with Seamless In-Venue Ordering
Offer your guests the ultimate convenience with Smooth Commerce’s branded mobile app. Whether it’s ordering food and drinks to their seat or suite, or picking up from designated locations, we make it easy to deliver a premium experience—while also integrating with ticketing and event-specific offers.
Challenges We Solve
Long Wait Times at Concessions:
Guests often face long lines for food, drinks, and merchandise, leading to frustration and missed parts of the event. This impacts both customer satisfaction and revenue opportunities.
Limited Ability to Personalize Offers and Engage Fans in Real-Time:
Traditional venues miss opportunities to engage with fans during key moments, such as intermissions or event breaks, and lack the ability to offer personalized, event-specific promotions.
Inefficient Order Management Across Multiple Locations:
Managing food, drink, and merchandise orders from various points within the venue can be chaotic without a centralized system, leading to delays and operational inefficiencies.
Order-to-Seat and Order-to-Suite
With Smooth Commerce’s branded mobile app, guests can conveniently order food, beverages, and even merchandise directly to their seat or suite. No more waiting in lines—fans can stay immersed in the event while enjoying top-tier service.
Pick-Up from Specific Locations
For guests who prefer pick-up, our app allows them to choose a designated location within the venue for quick and easy order collection. This helps streamline traffic and minimizes congestion at concession stands.
Ticketing Integration for a Unified Experience
Our platform seamlessly integrates with your venue’s ticketing system, offering a unified experience for fans. From the moment they enter the venue, the app connects their tickets with personalized offers, order histories, and loyalty rewards, providing a cohesive journey from entry to exit.
Event-Specific Offers and Upselling
Use real-time data to create and push event-specific offers, such as limited-time promotions on merchandise or discounted combo meals during halftime. The app’s upselling functionality encourages guests to add more to their orders before checkout, increasing average transaction value.
Real-Time Notifications and Engagement
Engage fans during critical moments with push notifications. Whether it’s a reminder to order snacks before the second half or an exclusive in-app offer during a concert intermission, you can keep fans connected to your venue and offerings throughout the event.
Seamless Order Management Across the Venue
Our platform centralizes all orders, whether for seats, suites, or pick-up locations, ensuring staff can efficiently manage and fulfill requests. With real-time order updates and management tools, you can keep track of every order, delivering timely service without disruption.
The Results You Can Expect
Increase Fan Engagement and Satisfaction
Allow fans to stay connected to the event by offering convenient, in-app ordering to their seat or suite. This improves guest satisfaction and reduces the need to leave their seats during key moments.
Boost Revenue with Event-Specific Offers
Take advantage of event-specific upselling opportunities and personalized offers. Whether it’s during a halftime show or concert intermission, Smooth Commerce allows you to push timely offers directly to fans, increasing sales.
Reduce Wait Times and Enhance Efficiency
With the ability to order from their seat or suite, fans spend less time waiting in line and more time enjoying the event. Pick-up points also help streamline traffic at concession stands, improving overall venue flow.
Seamless Integration with Ticketing Systems
By integrating with your existing ticketing system, you create a seamless experience for fans. From accessing their event tickets to receiving personalized offers, the app enhances every touchpoint during their time at your venue.
Data-Driven Insights and Personalization
Track fan preferences, order trends, and engagement throughout events. Use this data to personalize future offers, optimize staff allocation, and adjust inventory based on real-time demand.